Shipping Policy
Important Information
- Order Cut-Off Time: 14:00 GMT
- Processing Time: 1–2 business days (Monday to Friday)
- Package Transit Time: 4–6 business days (Monday to Friday)
- Total Delivery Time: 5-8 business days (Monday to Friday)
- Shipping Costs: Free delivery within the United Kingdom
Shipping Process
After placing your order, you’ll receive a confirmation email indicating that processing has started. Processing takes 1–2 business days (Monday to Friday). Once your order is dispatched, you’ll receive an email with tracking information so you can follow the status of your shipment. Estimated delivery time is 4–6 business days (Monday to Friday).
Possible Delays
While we aim for timely delivery, delays may occur due to various reasons. If your order is delayed, please allow an additional 3 business days (Monday to Friday). If you still haven’t received your order after this period, contact us at info@lumelto.com so we can investigate.
Cancellations
To cancel an order, please email us at info@lumelto.com as soon as possible. Cancellations are only possible if your order has not yet been processed or shipped. Once your parcel has been dispatched, it can no longer be cancelled.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please get in touch with us promptly at info@lumelto.com, including clear photos of the issue. Once verified, we will arrange a suitable replacement or send the correct item at no additional cost.
Whether you have a question or need support with your order, feel free to contact us. We’re ready to assist you!
Business Information
Lumelto is owned and operated by ZX ECOM LIMITED, a company based in the United Kingdom.
Company Number: 15119652
DUNS Number: 230975164
Address:
26 Hartington Street
Newcastle Upon Tyne NE4 6PS
United Kingdom
Customer Service Hours:
Monday to Saturday: 8:30-17:00 GMT
Email: info@lumelto.com
Phone: +447877195093
Contact Form: Click Here