Shipping Policy
Important Information
- Order Cut-Off Time: 14:00 GMT
- Processing Time: 1–2 days (Monday to Saturday)
- Package Transit Time: 4–6 days (Monday to Saturday)
- Total Delivery Time: 5-8 business days
- Shipping Costs: Free shipping within the United Kingdom
Order Tracking Details
Once your order is dispatched, you’ll receive an email with tracking information so you can follow the status of your shipment.
Possible Delays
While we aim for timely delivery, delays may occur due to various reasons:
- Peak periods in store traffic (such as holidays or sale periods)
- Holidays that affect the operation of courier services
- Bad weather conditions or natural disturbances
- Unforeseen delays at the courier or customs
- High order volumes or logistical pressure
If your order is delayed, please allow an additional 3 business days. If you still haven’t received your order after this period, contact us at info@lumelto.com so we can investigate.
Cancellations
If you wish to cancel your order, please contact us as soon as possible at info@lumelto.com. We will do our best to accommodate your request. However, cancellations are only possible if your order has not yet been processed. Once your order has been processed, cancellation is no longer guaranteed. In such cases, you will need to wait for the delivery and then follow our Return and Refund Policy, if applicable.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, please get in touch with us promptly at info@lumelto.com, including clear photos of the issue. Once verified, we will arrange a suitable replacement or send the correct item at no additional cost.