You can contact us by emailing info@lumelto.com or by calling us at +447877195093. You’re also welcome to use our contact form for any questions or requests. Our team is available during customer services hours: Monday to Saturday, 8:30–17:00 GMT.

Yes, delivery is free on all orders within the United Kingdom. No minimum spend required.

For full details, please visit our Shipping Policy.

Of course. You may return your item(s) within 30 days of delivery, provided they are unused and in original condition. Please review our Return and Refund Policy for complete guidelines.

Please refer to our Return and Refund Policy for details about how to begin a return.

Yes, we do. If you’d like to exchange an item, please email us within 30 days of delivery and we’ll walk you through the next steps. Please review our Return and Refund Policy for complete guidelines.

We accept a variety of secure payment options for your convenience. For full details, please refer to our Payment Methods page.

If your order hasn’t arrived within three business days after the estimated delivery period, please consult our Shipping Policy for details. If you still need help, feel free to contact us, we’ll investigate the delay and provide an update as soon as possible.